GENERAL

What is 5affadly? Online retail portal/ e-market

How can I make an order for the first time?

Sign in with any of your social media accounts, add the products you want from our website to the cart and confirm the order.

What is the benefit of making an account with us?

You can always review your order history and make the same order again by a simple click of a button. You can also receive promotions and discounts based on your preference as well as keep up to date with our new arrivals.

How can I pay for my order?

Currently, we offer Cash on Delivery, Online through Debit/Credit Cards or Pay with Debit/Credit Cards on delivery

ORDER AND DELIVERY

Is there a minimum order?

No.

When will I receive my order?

Usually a customer will receive their order in the same day or the next day, it is based on the order time and the traffic on our website.

Which areas do you deliver to?

Currently we delivery to the Greater Cairo Area

Do you have 24/7 delivery?

No, our working hours are from 11 am until 11 pm

Can I make changes to my order once it has been placed?

If the order is still under Processing we can make amends to the order but if it is out for delivery another order has to be made. Either way, please contact us on our customer service number.

What if the delivery address is not correct?

You can modify your address once you log into your account. If the delivery is out, please contact us on our customer service number.

CANCELLATION AND REFUND

When and how can I cancel my order?

The only way to cancel an order is to contact us on our customer service number

What if the delivered products are incorrect or damaged?

We highly advise you to review the items upon receiving them at the door. However, if for any reason you were unable to review the products at the time of delivery and a certain product is incorrect or damaged, please contact us for a replacement or refund. We will initiate the required action immediately; given that, the issue is reported within 24 hours.

How do I get my refund?

If the initial transaction was done by Cash on Delivery, our drivers will bring you the required refund as soon as possible. If the initial transaction was done through Debit/Credit it will be refunded to the same card.